Follow These Steps to Cancel Your Extended Warranty

Follow These Steps to Cancel Your Extended Warranty

Having a bit of buyer’s remorse about the extended warranty you bought at the car dealership? Maybe you were convinced that you needed it, or mistakenly thought that it was required to secure the best rate. No matter what brought you here, you’ve now seen the fine print, and recognize that you CAN in fact cancel your extended warranty. Truthfully, it’s easier said than done. If you follow these steps, you can ensure that you cancel your car’s extended warranty without the hassle. 

Scenario #1: Did I really pay that much for an extended warranty?

You’ve bought the car, only to realize that the price of the extended warranty you just purchased is way higher than you remembered. How could this be? The salesperson likely included the extended warranty in your monthly payment quote, and probably glanced over the total cost. Although you’ve already signed on the dotted line, not all hope is lost. 

Step One: Look At Your Contract

Every extended warranty product has a ‘flat cancel’ period detailed in the contract. If you opt to cancel the extended warranty within the flat cancellation period, you will get a FULL refund. Typically, the extended warranty flat cancellation period is 30 to 60 days after the date of purchase. 

Note: If you choose to cancel your extended warranty product, you will NOT receive a check in the mail. Your monthly payment remains the same unless you refinance. The refunded amount will be applied directly to your auto loan. While this isn’t ideal if you’re looking to rake in some cash, this does mean that you will eventually pay off your auto loan early, as the refund reduces the principal on the loan by that amount. 

What if I’m outside of the ‘flat cancel’ period? No worries. You will receive a prorated refund applied to your auto loan’s principal balance.

Step Two: Contact the Dealership

The most direct way to cancel your extended warranty is to contact the accounting department at the dealership. The accounting department is usually responsible for processing the cancellation and refund paperwork, so this is the quickest way to complete the cancellation of your extended warranty. Be sure to take note of the name and phone number of the associate who assisted you. You’ll need that later. 

Note: If you solely contact the finance manager at the dealership, there’s a decent chance that they will ‘sit on it’ to continue making money off of the extended warranty product that they sold you. This is why it’s best to contact the accounting department instead. 

Step Three: Verify Cancellation

One week after contacting the dealership’s accounting department, call back to get a status update. Have they processed the cancellation? Can they email you proof of cancellation? If they haven’t gotten around to it yet, tell them you’ll be calling back in a few days to get another update. 

Scenario #2: It’s time to sell or trade in, but I still have extended warranty coverage

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Maybe you’ve owned the vehicle for a few years, but now it’s time to say goodbye. You’re selling your vehicle, and you remember that you still have extended warranty coverage. Could you get a prorated refund now that you’re selling? Yes! 

Step One: Provide the Purchase Order

After you’ve sold or traded the car, make a photocopy of the purchase order. The purchase order has the information that the dealer needs to process your extended warranty cancellation. 

On the purchase order, either circle or highlight the following information:

  • Your name and address
  • Proof of no lien (balance owed should be zero)
  • VIN number (of the car with the extended warranty, not your new car)
  • Mileage on the vehicle

Step Two: Put It In Writing

You’re going to want to type (or write) a brief letter detailing your instructions for the cancellation. The letter should have the following essential information:

  • Your name and contact information
  • VIN number
  • Approximate purchase date (month and year)
  • Your request (immediate cancellation of the remaining extended warranty coverage with a prorated refund)

Step Three: Submit and Follow Up

Submit the purchase order and letter to the dealership where you purchased the vehicle. Be sure to find the contact information for the accounting office to ensure that your cancellation is expedited. 

Follow up the next week to verify that the cancellation request has been received, and to find out if it has been processed. If the dealership hasn’t gotten around to it yet, call back until you receive verification that the cancellation has been processed. 

Use This Template to Cancel Your Extended Warranty

This template is for canceling a warranty for a vehicle with a loan in place.

ABC Dealership

Attention Accounting Department

Attention Finance Manager


Please cancel my Vehicle Service Contract on VIN number ___________.

It is a (year make model) that I/we purchased from your 

dealership in (month/year) under the name(s) of ______________________.

The odometer on my vehicle currently reads: _________.

I understand that the amount will be sent to my lender to be applied to the principal balance.

Please call should you have any questions   _ _ _ – _ _ _ – _ _ _ _

Please email should you have any questions  ___________________.

I/we will follow up on this within a reasonable amount of time. Thank you for your immediate attention to this matter,

Your Signature

Download this template here.

This template will help you cancel the extended warranty when you trade in your vehicle.

ABC Dealership

Attention: Accounting Department

Attention: Finance Manager

DATE – (the date you traded your vehicle on your new Purchase/Buyers Order)

This is a written notice to cancel my/our Vehicle Service Contract on 

VIN number ________________.

It is a (year make model) that I/we purchased from your dealership in (month/year) under the name(s) of ________________.

I/we have traded this vehicle and have attached the information you need for cancellation to this written request.

Please call should you have any questions    _ _ _ – _ _ _ – _ _ _ _

Please email should you have any questions  ________________________

I/we will follow up on this within a reasonable amount of time. Thank you for your immediate attention to this matter.

Your Signature

Download this template here.

Let Us Know How It Goes!

Have you decided to cancel your car’s extended warranty? Were you successful on the first try, or did they have you jumping over obstacles to get your money back? Let us know in the comments. We’d love your feedback! Join us over at the CarEdge Community to talk with auto experts, enthusiasts and fellow drivers to keep up with the latest car buying advice and auto news.

5 Things You Need to Know about the Dealership Finance Office

5 Things You Need to Know about the Dealership Finance Office

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You’ve finally settled on a new car. Test drives, negotiating and all the going back and forth has you feeling a little worn down but you’re almost done! All you have to do is sign a few papers and you’re out. So you thought.

Here are five things you might not have known about car dealership finance offices, and how they could be beneficial to you the next time you buy a new car.

1. What’s on the menu? 

When you sit down across from the Finance Manager he or she will present you with a document called a Menu. On it you’ll see columns filled with additional products and payments shown at the bottom of each of these columns.

Want to learn more about the “Menu?” Read the complete guide on F&I Menu Selling.

Your brain tries to put this all together when the Finance Manager begins to explain each item. Things like a Vehicle Service Contract (aka extended warranty), GAP, Maintenance Plan, Tire/Wheel, Paint/Interior and Key Care. 

Here’s the thing … These additional products might seem great, and one or two of them might even make sense for your driving habits and lifestyle, but that doesn’t mean you have to pay retail price for them! Ask the Finance Manager what the actual price is and negotiate it down. You can do that! It’s not written in stone that you have to pay the full sticker for ancillary products that are presented to you on the Menu.

Note: Don’t ever let a Finance Manager tell you he/she will lower your interest rate IF you buy a product. In most cases, it’s not legal and is non-compliant.

2.  Choose your term

You have an idea of how long you want to finance your new car. Five years seems pretty good, and since there’s not a prepayment penalty on the loan, you know you can pay it off faster if you want to.

Even though the numbers are all correct, and you’re about to sign your paperwork, that 60 month payment feels a little “snug” all of the sudden in your budget. What can you do?

Did you know that many banks will stretch that term out to 63 months with the same interest rate? That gives you a little more wiggle room, so that you won’t be stuck when the holiday season rolls around!

Also, ask the Finance Manager to show you a “two term menu” so that you can see what your payments look like in two different terms like, 66 months and 72 months!

Always be sure the Finance Manager shows you your Base Payment. That’s your payment without any additional products added on (aka what they’re showing you on the menu.)

3. Firming up the fees

When you’re finished negotiating the price of the vehicle with the sales person, and you’re ready to buy, the sales manager will then “push” that information into a computer program and assign it a deal number. The Finance Manager pulls that deal number up and begins firming up the fees. What the heck does that mean?

It’s the Finance Manager’s job to make sure that all state taxes and fees are accurate. The bottom line you agreed to at the sales person’s desk might not exactly match the number you’re presented with in the finance office.

If it’s a little lower – good for you! But, if it comes in higher and the Finance Manager tries to explain it’s because of fees, then let him or her know they’ll have to take it off the purchase price. Typically, it might be off by a few dollars but sometimes it could be as much as $20. Every penny counts!

Nowadays, many car deals are done for out of state customers because it is so tough to find the exact vehicle you’re looking for in your area. Don’t be surprised when the Finance Manager “firms up the fees,” and be prepared to ask questions and push back when appropriate. 

4. Showing credit

You’ve been working hard to improve your credit and you know exactly what’s on it.

Now you’re a little nervous about getting a loan through the dealership because you’ve heard your application gets “shotgunned” to different lenders and that could hurt your score.

While your credit will bounce back after car shopping it does take time, and too many inquiries can look bad on your report. But there’s a way to lessen the blow.

Before you sign your credit application, tell the Sales Manager and the Finance Manager that you only want your loan to go to 2 or 3 banks at the most. And if you have a 750 to 800 score you can even tell them to bypass pulling your credit all together and just send it to 1 or 2 banks for the best approval.

5. Unlock it

You’ve done everything ahead of time so far. You’ve used CarEdge’s car buying email templates, negotiated an out the door price, and now you’re at the dealership ready to sign your paperwork and head home in your much awaited new car.

Your credit application is signed and the Finance Manager is getting your special APR incentive financing ready for you. And then everything comes to a screeching halt.

The Finance Manager says “I’m sorry Mr. and Mrs. Doe, it seems your credit is locked and we cannot get an approval for you at this time. Can you please call and have all 3 bureaus unlocked so we can move forward?” 

Depending on how busy a Finance Manager is, getting your credit unlocked and finalizing your car deal could end up taking hours if there are other customers that now get to finish their deal before you.

If you have a lock or a freeze on your credit for protection, don’t forget to unlock it before you go to the dealership to complete your paperwork!

We hope these 5 little nuggets of information help you during your car buying process.