Thank you for choosing CarEdge Concierge! We appreciate the opportunity to help you in your search for your next car. To clearly set forth expectations, roles and responsibilities, we are providing you with a simple service agreement to help you understand what we do and do not do (the “Agreement”). By signing up for our CarEdge Concierge service (the “Service”) and providing us with payment information, you expressly agree to be bound by the terms outlined in this Agreement. As such, please read the terms set forth in this Agreement carefully.
Overview
The Agreement made and effective as of the date of your transaction, by and between, you (the “Customer” or “you”) and Auto Advocate Inc., a Delaware Corporation, with an address of 5268 Nicholson Ln Suite G 176 Kensington, MD 20895 (“CarEdge”) (collectively, the “Parties”).
CarEdge Concierge is a premium vehicle purchasing assistance service in which a dedicated CarEdge Representative assists you throughout the vehicle purchase or lease process. Depending on your needs, Concierge Services may include researching available vehicles, identifying suitable purchase opportunities, coordinating dealership communications, scheduling appointments, negotiating pricing and transaction terms, reviewing purchase documentation, discussing financing and protection products, coordinating delivery or pickup logistics, and providing general guidance through closing. You remain solely responsible for deciding whether to purchase or lease any vehicle and for executing all transaction documents.
NO CANCELLATIONS OR REFUNDS OFFERED FOR PURCHASES OF CONCIERGE SERVICES, UNLESS EXPRESSLY DISCLOSED IN THIS AGREEMENT. ALL CONCIERGE PURCHASES ARE FINAL. Please see Section 5 for more details.
By Customer providing payment and CarEdge accepting such payment, the Parties consent to do business electronically in accordance with the ESIGN Act of 2000, and expressly agree to the following:
Relationship to Terms of Use: Your purchase and use of Concierge Services is also governed by CarEdge’s Terms of Use and Privacy Policy, each incorporated by reference. In the event of a conflict, this Agreement governs solely with respect to the Concierge Services.
1. Acknowledgments
(a) The CarEdge Representative’s role is to assist you throughout the vehicle purchasing or leasing process by providing research, dealership communications, negotiation coaching, transaction coordination and general purchasing guidance.
(b) Neither the CarEdge Representative nor CarEdge inspects, repairs, certifies, or guarantees the quality, safety, or functionality of any vehicle, nor does the CarEdge Representative or CarEdge provide any warranties, whether express or implied.
(c) The CarEdge Representative does not accept any deposits from you for any vehicle; such deposits shall be made directly to the dealer selling the car that you select with the support of a CarEdge Representative.
(d) CarEdge may assist in reviewing, explaining and coordinating purchase documentation, but does not offer legal advice on, execute or sign any agreement on your behalf. Notwithstanding the foregoing, the CarEdge Representative will be available to answer any questions you have regarding any agreement involving the purchase of a vehicle that you identify with the support of a CarEdge Representative.
(e) It is prohibited for any CarEdge Representative to work for a dealership and simultaneously steer any CarEdge deals to that dealership for which the CarEdge Representative works or has previously worked. The CarEdge Representative may leverage its knowledge gained from working at a dealership to help you find a deal right for you, but must at all times remain an objective partner to help you find the right vehicle from the right dealership at the right price.
(f) CarEdge or the CarEdge Representative may use a broker, shipper, a dealership or another third party to help facilitate the shipment of your vehicle to you. In this capacity, the CarEdge Representative is acting as either an intermediary or a broker, and is not a shipper. CAREDGE IS NOT A SHIPPER. AS SUCH, CAREDGE IS NOT LIABLE FOR ANY DAMAGES, INCLUDING REPLACEMENT VALUE, DEDUCTABLES OR DIMINISHED VALUE, ARISING FROM ITS ROLE IN COORDINATING SHIPMENT OF YOUR VEHICLE THROUGH A BROKER SERVICE, DEALERSHIP OR DIRECTLY WITH A SHIPPER.
2. Release and Waiver
You, for yourself and your successors, heirs, assigns, executors, administrators, and any other persons or entities who could bring a claim on their behalf, does hereby release, acquit, and forever discharge CarEdge, the CarEdge Representative, their officers, directors, agents, employees, and successors from any and all liabilities, claims, demands, actions, causes of action, costs, and expenses, whether at law or in equity, whether known or unknown, arising out of or related to any defects, latent or apparent, in any vehicle that you may select and/or purchase with the CarEdge Representative’s assistance, including any claims arising from death, loss of function and/or injury resulting from your use of the motor vehicle that you purchased with CarEdge’s assistance.
3. Indemnification
You agree to indemnify, defend, and hold harmless the CarEdge Representative and CarEdge, their officers, directors, agents, and employees from and against all losses, liabilities, expenses, claims, damages, and costs, including reasonable attorney’s fees, arising out of or related to any claim or action concerning the mechanical condition, physical condition or any other aspect of any vehicle purchased with the CarEdge Representative’s assistance, including any claims arising from death, loss of function and/or bodily injury, and as well as any costs and/or fees as pertains to government regulated Department of Motor Vehicle (“DMV”). For avoidance of any doubt, this includes any damage and/or mechanical issues not disclosed on a pre-purchase inspection coordinated through CarEdge or the CarEdge Representative. You acknowledge that the dealer and/or the party directly responsible for the shipment and/or delivery of a vehicle is solely responsible for the condition of any vehicle you purchase, providing accurate and up-to-date information regarding sales taxes and DMV fees, for any and all states, and the CarEdge Representative and CarEdge shall be indemnified and held harmless from any liability or claims arising from any discrepancies.
4. Payment Terms
CarEdge accepts credit cards as a secure form of payment through a secure CRM that it selects, in its sole discretion, including Visa, Mastercard, American Express, and Discover. A full payment of $999 is due upfront to initiate services.
5. Limited Refund Policy
After an initial consultation, a CarEdge Representative will review your request and confirm within 24 hours whether we can assist based on your specific needs. Once we confirm our ability to assist—or if you choose to proceed before receiving confirmation—the service fee becomes non-refundable, regardless of the outcome or results of the service.
OUTSIDE OF THIS LIMITED INSTANCE, NO FURTHER REFUNDS, RETURNS, GUARANTEES OR REIMBURSEMENTS: ALL PURCHASES MADE ON CAREDGE.COM FOR CAREDGE CONCIERGE SERVICES ARE FINAL. WE DO NOT PROVIDE FULL OR PARTIAL REFUNDS, AND WE DO NOT GUARANTEE THAT YOU WILL REALIZE SAVINGS DELIVERED FOR OTHERS WHO HAVE USED THE SERVICE, AS EACH DEAL IS UNIQUE TO A BUYER AND THE VEHICLE THEY SELECT WITH CAREDGE SUPPORT.
6. Scope of Services
Upon the processing of your payment by CarEdge, you will be invited to complete an online intake form. Follow the links and instructions to complete and submit the intake form. Upon receipt of your completed intake form, CarEdge will assign a CarEdge Representative. Once assigned, the CarEdge Representative will contact you, review your intake responses and ask any additional questions required to help them best serve you. Based on the service tier you select, your responses and the representations you make on your intake form, the CarEdge Representative may, depending on your needs, research available vehicles, locate vehicle(s) agreeable to you, coordinate dealership communications and any test drive(s) and/or viewing(s), coach, facilitate and/or advise as to the negotiation of the purchase with the dealership, answer any questions on and/or coordinate purchase paperwork, guide you through any questions related to purchase and/or financing, and coordinate delivery or pickup logistics, including arranging for you and the dealer to connect to arrange an agreeable delivery date and time. The availability of any particular service described in this Section depends on your specific transaction and the service tier selected, and nothing in this Agreement guarantees a particular outcome. Concierge Services conclude upon completion of the vehicle purchase or lease transaction, or earlier if terminated pursuant to this Agreement.
NOTE: in some cases, especially for long-distance purchases, there may be travel or additional shipping costs involved. It is your responsibility to pay these costs.
You may cross-shop and evaluate as many vehicles as you would like in connection with the Service. However, if, at any time after CarEdge has substantially completed negotiations on a specific vehicle on your behalf, or after you elect to abandon an agreed-upon purchasing strategy, you decide to pursue a different vehicle, the initial payment of $999 shall be retained as earned compensation by CarEdge, and an additional $500 is required to restart the negotiation process for a new vehicle of choice. Failure to secure financing or accept the finance offer will result in a forfeiture of funds paid to CarEdge for services rendered.
7. Your Responsibilities
(a) Accurate Information: You will provide accurate and up-to-date information about your expectations, preferences, requirements, and any specific details related to the desired vehicle.
(b) Cooperation in Negotiations: You will be available for communication and be willing to cooperate during the negotiation process with dealerships.
(c) Timely Responses: You will commit to providing timely responses to inquiries or requests for additional information can help streamline the process.
(d) Verification of Vehicle Details: You will carefully review all details provided about potential vehicles to ensure accuracy. You will perform due diligence about vehicle quality and condition. You will be solely responsible for any agreements you sign. You will raise any concerns about vehicle quality, condition or agreements that you sign directly with the dealer from where you purchase the vehicle.
(e) Compliance with Legal Requirements: You represent and warrant that you meet all legal requirements for purchasing or leasing a vehicle, including licensing and insurance.
8. Final Approval of Deal
You will always have the final say on whether to proceed with a deal negotiated by the CarEdge Representative.
9. Dispute Resolution and Miscellaneous Details
(a) Governing Law: This Agreement shall be governed by and interpreted in accordance with the laws of Delaware, USA.
(b) Venue: The parties agree that any disputes arising out of or relating to this Agreement shall be filed exclusively in the state courts located in the State of Delaware, and the parties consent to the personal jurisdiction of those courts and waive any objections as to venue or inconvenient forum in such courts.
(c) Dispute Resolution: CarEdge shall endeavor to resolve any disputes amicably and in good faith. If the parties are unable to resolve a dispute through negotiation, either party may initiate legal proceedings in accordance with this clause.
(d) Any refund that CarEdge offers, in its sole discretion, to you in the event of a dispute is a gesture of goodwill and shall not be an admission of wrongdoing or liability.
(e) Attorney Fees and Costs: In the event that legal action is required to enforce any of this Agreement, the prevailing party in any such action shall be entitled to recover reasonable attorney fees and costs.
