When it comes to purchasing a new or used vehicle, car buying services can simplify the process and get you a better deal. In this comparison, we’ll look at two popular services: Navy Federal Credit Union Car Buying Service and CarEdge Concierge’s car buying service, highlighting their key features, customer experiences, and overall value. Which is best for you? Stay tuned to find out.

Service Overview

Navy Federal Car Buying Service

• Navy Federal Credit Union (NFCU) offers a car buying service powered by TrueCar, designed to provide a straightforward, member-friendly car purchasing experience.
• Main Selling Points: Benefits for veterans and servicemembers, TrueCar affiliation, upfront price offers, trade-in assistance, exclusive member discounts, and competitive financing options.
• Target Audience: Navy Federal Credit Union members seeking a convenient and budget-friendly car buying experience with the added benefits of membership.
• Price: Free with Navy Federal Credit Union membership

CarEdge Concierge

• CarEdge provides a comprehensive, hands-off car buying service, handling everything from vehicle sourcing to negotiation and delivery, all from the comfort of your home.
• Main Selling Points: Complete management of the buying process, expert negotiation, no hidden fees, transparency, and customer-centric approach. CarEdge is not paid by car dealerships, and emphasizes their independence from auto industry influence.
• Target Audience: Consumers seeking a personalized, stress-free car buying experience with expert support.
• Price: $999 plus shipping where applicable

Customer Experience

Navy Federal Credit Union Car Buying Service

• Google Rating: 4.0 stars (73 reviews)
• Common Praises: Convenience, competitive pricing, exclusive member benefits.
• Common Complaints: Limited to TrueCar Certified Dealers, less personalized service compared to concierge services. Car buyers still deal with car dealership salespeople.
• Customer Service: Not personalized, but general help is available through Navy Federal for questions and support.

CarEdge Concierge

• Google Rating: 5.0 stars (1,728 reviews)
• Common Praises: Buyers skip the dealership, effective negotiation, no hidden fees, stress-free process, home delivery.
• Common Complaints: Higher upfront cost compared to other services. 
• Customer Service: Comprehensive support throughout the entire process from a personal CarEdge Concierge.

Pros and Cons

There are some key differences between Navy Federal Credit Union and CarEdge car buying services, so we’ve gathered the key takeaways that differentiate each.

Navy Federal Car Buying Service Pros and Cons

CarEdge Pros and Cons

In Conclusion: Which Is Better?

Navy Federal’s Car Buying Service and CarEdge Concierge both offer unique benefits, catering to different needs and preferences. Navy Federal is ideal for current credit union members or qualifying applicants looking for an affordable car buying experience with member perks. CarEdge, on the other hand, is perfect for those who desire a personalized service, want to avoid the dealership hassle, and appreciate expert negotiation done on your behalf. Simply put, CarEdge Concierge is the most hands-off car buying experience out there.

Ultimately, if you seek a budget-friendly option with member perks during vehicle ownership, Navy Federal Credit Union’s Car Buying Service is a solid choice. However, if you want the most streamlined and potentially cost-saving car buying experience with minimal effort on your part, CarEdge Car Buying Service stands out as the superior option.

Check out these helpful links below to learn more about each car buying service:

Learn more about CarEdge Concierge 

Learn more about Navy Federal Car Buying Service