Step 1 of 128%What vehicle did you purchase?New/used(Required)NewUsedYear(Required)20252024202320222021202020192018201720162015201420132012201120102009200820072006200520042003200220012000199919981997199619951994199319921991Make(Required)Select MakeChevroletFordGMCHondaHyundaiJeepKIANissanRAMToyotaAcuraAlfa RomeoAston MartinAudiBentleyBMWBuickCadillacChevroletChryslerDodgeFerrariFIATFiskerFordGenesisGMCHondaHyundaiIneosINFINITIIsuzuJaguarJeepKarmaKIALamborghiniLand RoverLexusLincolnLucidMaseratiMazdaMcLarenMercedes-BenzMINIMitsubishiNissanPolestarPorscheRAMRolls-RoyceSubaruTeslaToyotaVinfastVolkswagenVolvoModel(Required)Select ModelTrimSelect TrimThis field is hidden when viewing the formStored Trim DataWhat dealership did you purchase from?State(Required)AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingDealer autocompleteDealer 1Dealer 2Type to search...This field is hidden when viewing the formStored Dealer DataWhen did you purchase your vehicle?(Required) MM slash DD slash YYYY Overall, how satisfied were you with your recent vehicle purchase?(Required) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfiedHow transparent was the dealership in providing the following information? (Rate on a scale of 1 to 5, with 1 being 'Not Transparent' and 5 being 'Very Transparent')Vehicle price(Required)12345This field is hidden when viewing the formVehicle price(Required)Please enter a number from 1 to 5.Add-on fees (e.g., dealer fees, documentation fees)(Required)12345This field is hidden when viewing the formAdd-on fees (e.g., dealer fees, documentation fees)(Required)Please enter a number from 1 to 5.Financing terms (e.g., APR, loan term)(Required)12345This field is hidden when viewing the formFinancing terms (e.g., APR, loan term)(Required)Please enter a number from 1 to 5.Trade-in value(Required)12345N/AThis field is hidden when viewing the formTrade-in value(Required)Please enter a number from 1 to 5.Warranty and service packages(Required)12345This field is hidden when viewing the formWarranty and service packages(Required)Please enter a number from 1 to 5.Did you feel pressured into purchasing any add-ons or extra services (e.g., extended warranties, gap insurance, accessories)?(Required) Yes NoHow close was the final price you paid to what you expected before entering the dealership?(Required) Exactly what I expected Slightly higher than expected Much higher than expected Lower than expectedDid you feel you had all the information needed to make an informed decision before purchasing the vehicle?(Required) Yes, I was well-informed Mostly, but there were some unclear details No, I felt confused or unsure about important detailsHow much time did you spend researching online prior to your purchase?(Required) Less than one month One to three months More than three monthsWhat online websites did you use for your research?If “Mostly, but there were some unclear details” or “No, I felt confused or unsure about important details” then show an open text box with “Please share more.”How would you rate the time spent at the dealership compared to your expectations?(Required) Much shorter than expected Slightly shorter than expected About as expected Slightly longer than expected Much longer than expectedIf you had to go through the car buying process again, would you choose the same dealership?(Required) Definitely yes Probably yes Not sure Probably not Definitely notIn your opinion, what would have improved your car buying experience? (Select all that apply)(Required) Clearer information on pricing Less pressure to buy add-ons More transparency on financing terms Shorter time spent at the dealership Better trade-in offer OthersPlease Specify(Required)How likely are you to recommend this dealership to a friend or family member?(Required) Very likely Likely Neutral Unlikely Very unlikelyΔ
