General FAQs

What is CarEdge?

CarEdge is a consumer-first company that helps people make smarter, more confident car-buying and ownership decisions. We combine data, transparency, and expert guidance to level the playing field between everyday car buyers and the auto industry. Our mission is simple: to give drivers clarity, confidence, and control at every step of their automotive journey.

What are your business hours?

We’re available Monday - Friday, 7 AM – 9 PM EST. & 9a - 5p Eastern on Saturday & Sunday

How can I contact support?

Call 402-744-6203 or email [email protected]

How do I update my payment method?

Please call 402.744.6203 to securely update your payment details.

Where can I get feedback on a deal I have negotiated myself?

Visit community to share your deal and get feedback from the CarEdge team and other members.

Who founded CarEdge?

CarEdge was founded by father and son duo Ray and Zach Shefska. What began as a YouTube channel helping people understand the car-buying process grew into a full platform dedicated to empowering consumers through data, tools, and real human expertise.

Where is CarEdge based?

CarEdge is a U.S.-based company with a distributed team across the world.

Is CarEdge affiliated with any car dealerships or manufacturers?

CarEdge is fully independent and has no investors that are car dealers or manufacturers. Our only priority is helping consumers make informed, confident decisions.

How is CarEdge different from other car-buying websites?

Most car shopping websites exist to sell leads to dealerships. CarEdge exists to serve you, the consumer. We focus on education, transparency, and data-backed guidance. We do not have dealer clients paying us monthly subscription fees or paying us to bring them deals. Our business model is to serve consumers, not the automotive industry.

Is CarEdge free to use?

Yes. Most of our resources, guides, and community features are completely free. We also offer premium tools and services for members who want personalized support throughout their car-buying or ownership journey.

How does CarEdge make money?

Our business model has been, and continues to be, to serve consumers – not dealers, automakers, or the “industry.” CarEdge makes money from you, not dealers. In order to offer these products and services we must charge a fee.

Is my personal information safe with CarEdge?

Yes. Protecting your privacy is a top priority. CarEdge does not sell or share your personal data with third parties without your consent, and we use secure systems to protect all user information. We also provide you with clear, simple options to exercise your control over your data that we may store. For more information, visit our Privacy Policy.

Concierge FAQs

Why should I use CarEdge Concierge instead of buying a car myself?

Buying a car, whether new or used through a dealership can be stressful and time-consuming. Most people buy or lease a car every 3 to 5 years, while dealership sales people sell 3 to 5 cars per day! Our team of experts have extensive auto industry experience and help thousands of customers buy cars each year. Your concierge finds the car you want, negotiates on your behalf, and keeps you fully informed every step of the way. You’ll save time, avoid dealer pressure, and have confidence that you’re getting a fair price.

How does the Concierge process work?

Tell us about the vehicle you’re looking for – new or used, make, model, features, and budget. Before purchasing, our support team offers a free consultation to help you decide if Concierge is the right fit. Once you move forward, you’ll be prompted to pay the $999 Concierge fee. After that, you’ll be paired with a dedicated Concierge for an initial consultation call. From there, your Concierge will search dealer inventories, negotiate the best price and terms, and coordinate inspection, paperwork, and delivery – ensuring a seamless, end-to-end experience. They’ll also assist with your trade-in, financing, and more.

How much will you save me?

Savings vary by vehicle, dealer, and market conditions. While we can’t guarantee an exact amount, our team consistently works to secure the most competitive price possible by contacting multiple dealers on your behalf. At CarEdge we are transparent with the deals we secure for customers. You can view all of them here: Verified Deals

What can I expect after signing up?

You’ll be paired with a dedicated Concierge and you will receive an email shortly after signing up to schedule an intro call with your concierge if you did not have one before signing up. Expect this intro call to review your goals, followed by regular updates via email and text as they locate vehicles and negotiate deals on your behalf.

How long does it take to complete the purchase?

Most purchases are completed within 7–10 days once your preferences are confirmed. Specialty or used vehicles, or those with specific colors or features, may take longer — your Concierge will keep you updated throughout. If you need a purchase completed faster you are encouraged to discuss that with your Concierge before signing up to confirm we will be able to assist you.

How does the trade-in process work?

Your Concierge will evaluate your trade-in value, gather quotes, and maximize your trade-in value in conjunction with your new purchase. You’ll get expert guidance on whether it’s better to trade at a dealer or sell privately, with our team managing negotiations on your behalf.

How does CarEdge help with financing or leasing?

We guide you through the financing process and to help you secure the best loan or lease terms. Our team focuses on lowering fees, maximizing incentives, and finding payment options that fit your budget.

How much does shipping cost?

We’ll work to locate a vehicle as close to your area as possible. If we are unable to locate a vehicle within your immediate area, we will help you to coordinate shipping to your door. The average cost for vehicle transport is ~$1.30 per mile. Actual shipping costs will vary based on the vehicle type, distance, and carrier availability.

What if I don’t like the results of the Pre-Purchase Inspection (PPI) on a used vehicle?

If the inspection reveals issues you’re uncomfortable with, your Concierge will continue searching for another vehicle or use the results of the PPI to negotiate a better deal. Our goal is to ensure you end up with a car you love and trust. Your Concierge will coordinate a pre-purchase inspection on your behalf.

How do you get paid?

We never accept payments or kickbacks from dealers, so our loyalty is entirely to you. We work to help you buy a car, not help the dealer sell one.

Can you help with used cars too?

Yes, we would love to help you find the perfect used vehicle!

CarEdge Pro FAQs

What is CarEdge Pro?

With CarEdge Pro you gain access to all the information you need to level the playing field with a car dealer. In addition to information, CarEdge Pro gives you an expert AI car buying agent that can support you during the entire shopping process. CarEdge Pro is designed to be your copilot to make buying a car simple, easy, and fair.

How does CarEdge Pro work?

First, use CarEdge Pro’s market Insights to research vehicles, uncover invoice prices, target discounts, and fair market values and decide on the perfect vehicle for you. Then, let your expert AI car buying agent take over to contact dealers while you remain anonymous.

What’s included with CarEdge Pro?

Access to our extensive car buying and selling data. This includes Dealer invoice, Fair Price, Market Day Supply, Total for Sale, Total Sold, and our CarEdge recommendations. In addition to our exclusive data, gain access to our expert AI car buying agent that can support you during the entire shopping process.

How can CarEdge Pro save me money?

CarEdge Pro uses verified market data to identify a fair target price, then applies that information when contacting dealers. CarEdge Pro helps you avoid overpaying, exposes hidden markups, and saves hours of back-and-forth emails or calls with dealerships.

Is my information private?

Yes. Your email and phone number remain hidden while CarEdge contacts dealers on your behalf. Dealers only see your contact info once you tell us you are ready to take next steps with the dealership.

Can my AI car buying agent handle my trade-in?

Your agent will focus on securing the best purchase price. Once an offer is received, you can ask the dealer directly about trade-ins if you need help with your trade in our Concierge service can help you here.

How long is my subscription and does it auto-renew?

CarEdge Pro is available as a monthly or annual subscription and renews automatically, until cancelled.

How many dealers will my car buying agent reach out to on my behalf?

CarEdge can maintain active conversions with 10 unique dealerships on your behalf simultaneously.

How do I cancel my subscription?

Log in to my.caredge.com→ click your profile → select Profile and Billing → choose Cancel. You can also call 402-744-6203 for help.