CarEdge vs. CarShield Extended Warranty

by Zach Shefska | Last updated Aug 20, 2024 | Extended Warranty Reviews, Third Party Extended Warranty Reviews

2024 Update: CarShield is facing a lawsuit from the FTC over misleading customers about the limitations of their contracts. Learn more about this lawsuit. For the time being, we advise looking elsewhere for your car’s extended warranty.

When you’re buying a car, one way to avoid potentially expensive repair bills is to investigate vehicle service contracts (VSCs). Colloquially known as extended warranties, vehicle service contracts protect you against mechanical breakdowns caused by manufacturer defects. Instead of a repair bill, all you might have to pay is a relatively small deductible.

While we think that VSCs can be a great option to minimize risk, we recommend researching them extensively to ensure they make sense for you. This typically means that you’ll need to consider your personal risk tolerance, along with the average cost of repairs for your vehicle, to know whether a VSC is a worthwhile purchase.

Today, we’re going to take a look at two companies that offer extended warranties: CarEdge and CarShield. In this post, we’ll go over who these companies are, what their VSCs cover, and showcase some customer reviews.

CarEdge vs. CarShield: An Overview of each Company

Understanding some basic information about a company can help you to get a feel for how they operate. It also paints a picture of how they might treat you if you become a customer.

CarEdge and AUL Corporation

CarEdge was founded in 2020. We specialize in providing a number of solutions to our members to help them secure a great deal on a new car. As a part of our comprehensive tools for car buyers, we also offer vehicle service contracts through our partner company, AUL.

We interviewed many different extended warranty administrators in advance of deciding to work with AUL Corporation. There are a lot of “fly by night” companies out there, and AUL is not one of them.

AUL Corporation has been in business for 31 years. They are fully accredited with the BBB and have an A+ rating. Their BBB rating is 4 out of 5 based on 54 customer reviews, with corporate headquarters in Napa, California.

The reason we chose to work with AUL Corporation is because of their track record in the industry, commitment to customer service, and quality vehicle service contracts.

CarShield

CarShield has been in business for 16 years. They operate out of Missouri. They are not accredited with the BBB and they currently have an F rating through the service. Their customer rating is 1.45 out of a possible 5.

Instead of managing the plans that they sell directly, CarShield sells plans that are managed by third-party companies. At the time of purchase, CarSheild fully discloses which company sells the plan that you’re buying.

In a major turn of events, CarShield is facing a lawsuit from the Federal Trade Commission (FTC) in 2024. See the details of the allegations here.

CarEdge vs. CarShield: What Do the Vehicle Service Contracts Cover?

You need to consider two factors when deciding which VSC to purchase: Coverage and cost.

Costs

As we went over in our guide to vehicle service contracts, the cost of a VSC is based on your VIN and the mileage of your vehicle. As such, your cost and quote may be quite different from the quotes that other consumers receive for their vehicle.

You’ll need to request quotes from any prospective company to compare prices. Keep in mind that you may be able to use quotes to negotiate offers from other companies.

CarEdge promises to always be transparent in our pricing. Currently, our pricing model charges a flat $500 markup on every VSC we sell. If we are required to change our pricing in the future, we will always provide a reason for the change. Our priority is transparency, so we encourage potential customers to reach out if they have any questions.

CarEdge Coverage

CarEdge’s VSCs are administered by AUL Corporation and are insured by American Bankers Insurance Company of Florida. We interviewed many different VSC administrators in advance of deciding to work with AUL Corporation.

AUL offers a comprehensive selection of coverage options under the umbrella of 15 different plans. These plans range from exclusionary coverage that will cover almost everything on your vehicle to stated coverages that are more hyper specific, along with some customizable levels of coverage.

Here at CarEdge we sell AUL’s Sentinel brand of products. There are four coverage options we are able to provide:

• Supreme Plus
• Supreme
• Premier
• Powertrain. 

Supreme Plus is the highest level of coverage that most closely mimics a manufacturer’s new car warranty. Supreme, Premier, and Powertrain are all stated coverages that are more limited in scope. In the spirit of transparency, you can view a sample contract as well as a breakdown of specifically what is and isn’t covered by each level of coverage by logging into your CarEdge account.

Take note that there is no coverage for issues that relate to abuse, misuse, or neglect. VSCs are intended to protect you from manufacturer defects, not other forms of breakdowns, like forgetting to change your oil or getting into a car accident.  

All of the plans from AUL come with a few notable perks, including:

• 24/7 roadside assistance with towing
• Trip interruption coverage of up to $100 per day for up to 3 days
• Rental car reimbursement

Making a Claim with CarEdge

Customers will be able to choose any repair shop that has been certified by ASE or AAA. This includes any local dealerships. Covered repairs will be paid directly to the repair shop. However, repairs must have prior authorization before they begin, and because AUL has long standing relationships with dealers, a service advisor will handle this on your behalf.

A deductible may be applied, depending on the type of plan you choose. As with any VSC, you should be fully aware of the deductible before you sign the contract.

CarShield Coverage

As mentioned above, CarShield’s VSCs are managed by a third-party company. And as a reminder, CarShield is currently facing a lawsuit over alleged deceptive practices, and therefore we advise extreme caution when considering coverage with them.

Regarding coverage options, CarShield has arranged all of its plans into six categories, with one of those categories including plans for motorcycles and ATVs. Of the five categories that pertain to cars, coverage ranges from simple powertrain coverage to exclusionary coverage.

Currently, CarShield makes sample contracts available for three policies in each tier. You may view the sample contracts of these policies on their website.

Just like the plans from CarEdge, there is no coverage for issues related to neglect, abuse, or misuse. Only issues related to any manufacturer’s defects will be covered.

Repairs may be completed at any repair facility that is ASE or AAA-certified. Repairs must be authorized before they begin and they will be paid for directly by the administrator of the VSC.

Some of their plans may come with added benefits, but CarShield does not highlight these benefits on their website. You’ll need to review the contract that they give you to determine if there are any additional benefits available.

CarEdge vs. CarShield: Exploring Customer Reviews

How can you tell what kind of treatment you might get while filing a claim if you become a customer of one of these companies? One of the best ways to find out is to read customer reviews.

CarEdge Customer Reviews

When you look at reviews of CarEdge, many of them surround the solutions that we provide to our members or discuss on our YouTube channel instead of mentioning our VSCs. Because of this, instead of going over CarEdge reviews, we will highlight AUL customer reviews. Because AUL is managing the VSC, we believe that highlighting their reviews is more pertinent.

Below are some of the reviews that we believe summarize the opinions of the average AUL customers.

Jeff S., 5-star review, BBB site

“Everyone is so nice and listens. I am glad I bought an AUL plan on my Silverado, as things just happen when you least expect them to. Had no issues getting claims paid. It was like money in the bank and no wait for payments. The shop said, ‘You can leave now. It’s taken care of and paid by AUL.’”

Agnes H., 5-star review, BBB site

“I have worked with AUL for over 9 years. They have been professional in all of our communications and proactive in their planning. I highly recommend them as they are a fantastic partner.”

Scott S., 5-star review, BBB site

“Always are quick to answer (no robocalls or operators) and they are understanding of our needs and quickly connect us to the department that I need to speak with. They are a top-notch provider and emphasize customer service as their number one priority.”

CarShield Customer Reviews

CarShield has an F rating with the BBB, due to misleading and confusing advertising practices. Furthermore, CarShield has a current customer rating 1.45 rating out of 5. This rating is composed from a total of 887 customer reviews.

Let’s highlight a few reviews that seem to show the common themes across most of the reviews.

Brian M., 1-star review, BBB site

“Shady business tactics. A salesperson said I could sign up and cancel any time within 30 days for any reason. I went ahead and signed up. I changed my mind 3 days later and called to cancel. They tried to pressure me into staying. I kept saying no. They said they would cancel my policy. Next, I received an email saying I needed to send a letter to request my policy cancellation. I called back and was told I could send an email instead. I sent the email requesting to cancel my policy and received a reply telling me to call customer service. If they are this lousy about keeping their 30-day money-back guarantee, imaging trying to get them to pay a claim. “

Twohouses2, Reddit

“I started using CarShield 6 months ago, and when I went in 3 weeks ago to get the air conditioner fixed….and it was going to cost about $1,000 — CarShield denied my claim because a little hole was not included in the warranty. I had to pay the mechanic $200 to diagnose the problem before he called CarShield and then they said it wasn’t covered! Since this happened, I’ve read other bad things about them…. I’ve paid them $79 a month for 5 months as the monthly charge and was out the $200 for the diagnosis and they will not give me a refund! Not even for the $79 they took out on Sept. 4th. They have never put out any money on my car so they get an extra $395 that was free to them… it’s not right.”

The Battle of CarEdge vs. CarShield: Who Do We Recommend?

It might come as no surprise that we recommend using the services of AUL via CarEdge. They have excellent reviews and an A+ rating, while CarShield’s reviews and ratings leave much to be desired. In July 2024, news broke that the Federal Trade Commission has announced a lawsuit against CarShield for deceptive practices. This lawsuit highlights the complaints that CarShield customers have shared for years.

We decided to work with AUL thanks to their great customer service, reasonable cost, and excellent plans. Still not sure if a VSC is right for you? Give us a call! Schedule a 15-minute consultation call with us. We’ll be happy to walk you through VSC options, even if you don’t choose ours. Create a free CarEdge account to schedule your call today.

CarEdge vs. CARCHEX Extended Warranty

by Zach Shefska | Last updated Jun 30, 2025 | Extended Warranty Reviews, Third Party Extended Warranty Reviews

Vehicle service contracts (VSCs), colloquially known as extended warranties, are commonly purchased to mitigate the risk of a financially devastating repair bill. Instead of being hit with expensive repairs, your VSC will take care of manufacturer’s defects that arise with your vehicle. This means that all you are likely to have to pay is a deductible. 

We believe that VSCs can be a great option for some people, but we strongly suggest you research them extensively and consider your risk tolerance before purchasing one.

Today, we’re going to examine two companies that offer vehicle service contracts: CarEdge vs. CARCHEX. We’ll go over who these companies are, what their VSCs cover, and examine some customer reviews.

Remember, as a CarEdge member, you can schedule a FREE 15-minute consultation call with us to discuss VSCs. We’ll be happy to walk you through your VSC options. Create a free CarEdge account to schedule your call today.

Let’s hit the gas and get moving.

CarEdge vs. CARCHEX: Who Are These Companies?

It’s always worth understanding some basic information about a company before you start doing business with them. It helps to paint the picture of who they are and understand how they might treat you as a customer.

CarEdge and AUL Corporation

CarEdge was founded in 2020. We specialize in providing a number of solutions to our members to help them secure a great deal on a new car. As a part of our comprehensive tools for car buyers, we also offer vehicle service contracts through our partner company, AUL.

We interviewed many different extended warranty administrators in advance of deciding to work with AUL Corporation. There are a lot of “fly by night” companies out there, and AUL is not one of them.

AUL Corporation has been in business for 31 years. They are fully accredited with the BBB and have an A+ rating. Their BBB rating is 4 out of 5 based on 54 customer reviews, with corporate headquarters in Napa, California.

The reason we chose to work with AUL Corporation is because of their track record in the industry, commitment to customer service, and quality vehicle service contracts.

CARCHEX

CARCHEX has been in business for 22 years. It is fully accredited with the BBB and has an A+ rating with them. It currently has a rating of 2.24 out of 5 with the BBB, based on 103 customer reviews. The company operates out of Maryland. 

CARCHEX does not directly administer VSCs. Instead, they act as a broker, which means that they have partnered with a handful of other companies to sell various kinds of VSCs.

What Do the Vehicle Service Contracts Cover?

There are two primary factors to consider when comparing vehicle service contracts: cost and coverage.

Costs

As we went over in our guide to vehicle service contracts, the cost of a VSC is based on your VIN and the mileage of your vehicle. As such, your cost and quote may be quite different from the quotes that other consumers receive for their vehicle.

You’ll need to request quotes from any prospective company to compare prices. Keep in mind that you may be able to use quotes to negotiate offers from other companies.

Here at CarEdge, we promise to always be transparent in our pricing. Currently, our pricing model charges a flat $500 markup on every VSC we sell. If we are required to change our pricing in the future, we will always provide a reason for the change. Our priority is transparency, so we encourage potential customers to reach out if they have any questions.

CarEdge Coverage

CarEdge’s VSCs are administered by AUL Corporation and are insured by American Bankers Insurance Company of Florida. We interviewed many different VSC administrators in advance of deciding to work with AUL Corporation.

AUL offers a comprehensive selection of coverage options under the umbrella of 15 different plans. These plans range from exclusionary coverage that will cover almost everything on your vehicle to stated coverages that are more hyper specific, along with some customizable levels of coverage.

Here at CarEdge we sell AUL’s Sentinel brand of products. There are four coverage options we are able to provide:

• Supreme Plus
• Supreme
• Premier
• Powertrain. 

Supreme Plus is the highest level of coverage that most closely mimics a manufacturer’s new car warranty. Supreme, Premier, and Powertrain are all stated coverages that are more limited in scope. In the spirit of transparency, you can view a sample contract as well as a breakdown of specifically what is and isn’t covered by each level of coverage by logging into your CarEdge account.

Take note that there is no coverage for issues that relate to abuse, misuse, or neglect. VSCs are intended to protect you from manufacturer defects, not other forms of breakdowns, like forgetting to change your oil or getting into a car accident.  

All of the plans from AUL come with a few notable perks, including:

• 24/7 roadside assistance with towing
• Trip interruption coverage of up to $100 per day for up to 3 days
• Rental car reimbursement

Please note that our VSCs are not currently available to customers in California, Florida, or Massachusetts.

Customers will be able to choose any repair shop that has been certified by ASE or AAA. This includes any local dealerships. Covered repairs will be paid directly to the repair shop. However, repairs must have prior authorization before they begin, and because AUL has long standing relationships with dealers, a service advisor will handle this on your behalf.

A deductible may be applied, depending on the type of plan you choose. As with any VSC, you should be fully aware of the deductible before you sign the contract.

CARCHEX Coverage

The plans offered by CARCHEX are arranged into five tiers, with each tier containing 3-6 individual plans offered by their partners. This results in a wide range of VSCs to explore and choose from. Coverage ranges from exclusionary coverage that will cover almost everything on your car to simple powertrain coverage.

Instead of going over the 23 different plans offered by CARCHEX, you can view the complete selection of plans on their website. Remember to examine sample contracts for each of these VSCs to help determine whether they are the right choice for you.

Each of CARCHEX’s plans will only cover breakdowns related to the manufacturer’s defects. Any breakdowns related to misuse, abuse, or neglect will not be covered.

You may have a deductible for covered repairs, depending on the plan you select. Make sure that you are aware of your deductible before signing any contracts.

Much like the VSCs from CarEdge, CARCHEX customers will be able to choose from any ASE or AAA-certified repair shop. You’ll also need prior authorization for repairs. The final bill will be paid directly by CARCHEX to the repair shop.

CarEdge vs. CARCHEX: Customer Reviews

In the battle of CarEdge vs. CARCHEX, customer reviews can help you to understand how a company might treat you. Will they be helpful and easy to work with or hard to reach and unprofessional? The best way to find out is to take a look at reviews from past customers.

CarEdge Customer Reviews

Reviews of CarEdge often center around our member solutions and YouTube channel, rather than our VSCs. For this reason, in the review section, we will go over AUL customer reviews. Because AUL is the company that administers the VSC, we believe that showcasing their reviews is more relevant. We do however have great reviews on our Google page!

Let’s go over a few reviews that summarize what the majority of customers are saying:

Brian G., 5-star review, BBB site

“AUL Reserve has been wonderful. In 2017, my transfer case in my BMW had to be replaced (expensive). AUL covered it 100%. In 2021, the blower motor & valve cover assembly in my same BMW had to be replaced. AUL COVERED IT 100%. I am so glad that I purchased the AUL Reserve Car Warranty the day I bought my car in 2016. Yes, I was worried that it would be a waste of money, but the opposite is true. It has saved me more than double what I paid for the coverage. I will sell my car when my warranty ends. BMWs are expensive to repair and driving one without a warranty is a risk that I’m not willing to take.”

Rey P., 5-star review, BBB site

“AUL has great service support, Philip was able to help me almost right away. He made my day when he called me to confirm that they will proceed with my claim. I’d just bought my MDX less than 6 months ago, and one night, it just died on me. It turns out it needs the engine replaced — an expensive job — and with all this madness going on right now, I was really worried. But I’m so glad I bought the extra warranty with AUL and will definitely recommend it to my friends and coworkers.”

Chris L., 1-star review, BBB site

“AUL will cover minimal service with no problem. An electric window does not roll up; they’ll take care of it. A broken pipe, no problem. The moment your transmission goes out, sorry, but you are on your own. It’s only worth it if they actually cover the major problems.”

AUL’s Response to Chris L.:

“Thank you for taking the time to let us know about your concerns. We are sorry to hear that you are not satisfied with your contract and would appreciate the opportunity to review your concerns. Please give us a call so we can take a look at what happened.”

Overall, AUL has taken great care to respond to negative reviews and make sure that any issues that are brought up in reviews are addressed. This is a sign of a great company and it’s one of the reasons why we partner with them.

CARCHEX Customer Reviews

How are customers of CARCHEX feeling about their VSC? Let’s take a look.

Javonna H., 1-star review, BBB site:

“I got this contract hoping that I would not need it for my daughter; however, I was wrong because she had an engine problem. We took it to a certified shop that stated that the engine head gasket was bad, causing smoke from the engine. He recommends another engine because the cost of repairing would be higher. CARCHEX was informed, but refused to authorize another engine, stating that the gasket was not covered. Therefore, another is not authorized. Now the vehicle is not driveable; therefore, I do not know what to do. What is a warranty if it does not cover the cost?”

Jane M., 5-star review, BBB site:

“I started my account with CARCHEX after a dismal experience with [COMPANY NAME REDACTED] who charge almost twice as much for the same coverage. The difference is after I received my card and papers, I was never able to get in touch with anyone via their website or email. I sent a few emails and never received a reply. Thus far, CARCHEX has proven to be accessible and responsive to any questions I might have. I feel positive that I am covered and will keep my eyes open for anything unusual. I expect perfection from these guys, as they present themselves very well.”

deutsch-technik, Reddit comment/review

“CARCHEX is just a warranty broker. They collect the information about your car and price shop on your behalf with multiple warranty companies. The actual warranty administrator is always through another company. Depending on that company, your experience will vary. I’ve used them before and the warranty administrator I ended up going with was Assurant Solutions, who always paid out on claims (didn’t fight me or the repair shop).”

CarEdge vs. CARCHEX: Who Do We Recommend?

Now that you know what to expect as you compare CarEdge vs. CARCHEX, you may not be surprised to discover that we recommend using CarEdge. Our VSC has transparent pricing, and you can meet with one of our team members to have all your questions answered for free. Not to mention, AUL has great customer reviews. CarChex, on the other hand, has questionable reviews and a large selection of plans that may be confusing to customers.

We chose to work with AUL due to their excellent plans, affordable cost, and great customer reviews. Still not sure? Schedule a 15-minute consultation call with us. We’ll be happy to walk you through VSC options, even if you don’t choose ours. Create a free CarEdge account to schedule your call today.

Endurance vs. CarShield Extended Warranty

by Zach Shefska | Last updated Apr 24, 2023 | Extended Warranty Reviews, Third Party Extended Warranty Reviews

There’s a heated debate among car owners about whether it’s worth it to extend a car warranty via a vehicle service contract. A vehicle service contract (VSC) is similar to a manufacturer warranty, except it’s offered by a third-party provider. 

We think that buying a VSC is a great idea, as long as you negotiate the price if you’re buying it from a dealer (or better yet, just get it from us with our transparent pricing!).

CarShield and Endurance Warranty are two of the most frequently advertised third-party companies that offer vehicle service contracts. Today, we’re going to compare them by taking a look at the different levels of coverage made available by each company. We’ll examine some background information about each company and take a look at customer reviews. Ultimately we’ll determine which one (if either) we recommend as a good value for you.

Remember, as a CarEdge member, you can schedule a FREE 15-minute consultation call with us to discuss VSCs. We’ll be happy to walk you through your VSC options. Create a free CarEdge account to schedule your call today.

Let’s get started.

Endurance Warranty vs. CarShield: Company Background

It’s always worth taking a deeper look into any company that you might do business with. Understanding the way that they operate is important since you want to work with companies that have integrity. For this reason, we’re going to briefly go over the company background for both Endurance Warranty and CarShield.

Endurance Warranty

Endurance Warranty is not a BBB-accredited business. It has a C+ rating with them. The company has been in business for 15 years and they operate out of Illinois. They have a less-than-ideal BBB rating due to some questionable advertising practices that they’ve engaged in. Particularly, they’ve sent out misleading mailers that aimed to confuse and manipulate consumers. For this reason, the BBB has downgraded the rating for Endurance.

Two other things to note: Endurance marketing commonly talks about their plans as being “extended warranties,” similar to the ones given by manufacturers. This is not actually the case, as you’ll find on the footer of their website. It is actually a vehicle service contract.

But Endurance does underwrite most of their plans. This means that they do have the ability to better help customers directly.

CarShield

CarShield is not a BBB-accredited business and it has an F rating with the service. They have been in business for 16 years and operate out of Missouri. Their poor BBB rating comes from complaints received and deceptive advertising tactics. The BBB believes that CarShield has intentionally manipulated consumers through its advertising tactics.

Like Endurance, CarShield’s marketing often refers to their plans as extended warranties. However, as you may notice on the footer of their website, what they offer are actually VSCs.

Because they are primarily a marketing company, this means that they cannot directly intervene on behalf of their customers.

Endurance Warranty vs. CarShield: Coverage

It’s worth noting that CarShield is a third-party reseller of other vehicle service contracts. This means that you’ll be interacting with CarShield at every step of the process, including when you go to file a claim, but that the VSC will officially be backed by another company. 

With Endurance Warranty, all plans are directly provided by Endurance. It’s important to understand this distinction. Carshield is simply a reseller of another insurance company’s products, and Endurance is both the seller and the provider of the product.

Endurance Warranty vs. CarShield: What Is the Same?

Before we dive into the differences between Endurance Warranty and CarShield, let’s discuss what is similar between the two.

The plans sold by both companies will only cover issues related to manufacturers’ defects. There is no coverage for anything wear-and-tear related, such as brake pads, on most of the plans offered by the companies. This is fairly standard in the “extended warranty” world.

There will be no coverage for misuse, abuse, or neglect, such as not having regular oil changes completed or missing routine maintenance. Some instances will call for proving that you had oil changes completed with maintenance records.

What do plans from Endurance Warranty and CarShield cost? Unfortunately, neither company makes their prices publicly available. As discussed when we’ve gone over vehicle service contracts in previous articles, pricing for any given contract will be determined based on VIN and mileage of the car being covered. That means that someone else’s CarShield cost might be much less than yours, based on which car they’re driving.

All plans offered by the companies will allow you to take your vehicle to any auto shop that is certified by the ASE, AAA, or RepairPal. This means that you will have your choice of mechanics. However, you should call ahead to make sure that a mechanic accepts your VSC so that you won’t get stuck with filing the claim, or worse yet, a bill. 

Both companies will work directly with the repair shop and pay them directly, meaning that you won’t have to wait for reimbursement.

Endurance Warranty offers six levels of car warranty coverage, while CarShield offers five plan categories. Both companies have plans that range from basic powertrain coverage to advanced bumper-to-bumper plans.

What Does Endurance Warranty Cover?

You can view an Endurance Warranty sample contract on their website. It’s always worth reviewing these sample contracts so that you can understand what is excluded, what’s covered, and any other pertinent details of the agreement.

Here is an overview of the coverage offered by Endurance Warranty:

• Supreme: This is their only exclusionary coverage program, which covers most electrical systems and many mechanical parts
• Superior: This is a named-component coverage plan that has hundreds of parts listed, in addition to everything shown in the Secure Plus plan below
• Secure Plus: Everything in the lower-tier Secure plan is covered, as well as steering, some brake components, and air conditioning
• Secure: This plan covers the engine, drive axle, and transmission
• Select Premiere: This plan covers high-mileage vehicles for most powertrain components
• Endurance Advantage: This selection provides basic coverage, along with maintenance coverage

These plans will only cover mechanical breakdowns that relate to a manufacturer’s defect. There is no coverage for issues that relate to abuse, misuse, or neglect.

What Does CarShield Cover?

You can view a few of CarShield’s sample contracts on their website. These contracts only discuss a handful of the programs available through CarShield, so you’ll need to contact them directly for additional sample contracts beyond the ones available online.

All of the plans that CarShield resells fit into the following categories:

• Diamond: As their only exclusionary program, this plan provides bumper-to-bumper coverage on anything that has not specifically been excluded.
• Platinum: This plan is advertised for high-mileage vehicles and covers most parts and many components
• Gold: Covers everything in the below plans,  but adds coverage for the air conditioning, power windows, starter, and alternator
• Silver: This is a standard powertrain warranty that provides coverage for all lubricated parts, plus the transmission, drive axle, and water pump
• Aluminum: This plan has specialized coverage for computer-related parts and nothing else

All of these plans provide coverage for mechanical breakdowns, but they do not cover breakdowns that are related to abuse, misuse, or neglect.

What Perks Do They Offer?

When it comes down to the battle of Endurance Warranty vs. CarShield, how do the perks stack up? Their perks are actually quite similar. 

Both companies offer:

• 24/7 roadside assistance with coverage for jump starts, flat tire services, and lockouts
• Towing coverage
• Trip interruption coverage
• Rental car reimbursement

CarShield’s towing coverage comes in the form of a $75 reimbursement, so you will be paying something out of pocket. With Endurance Warranty, towing is free within 25 miles.

When it comes to trip interruption coverage, Endurance Warranty provides up to $150 per day for 3 days, as opposed to CarShield’s offer of $50 per day for 3 days.

Rental car reimbursement offered by CarShield provides coverage of $40 per day for 4 days, while Endurance Warranty offers $30 per day for up to 5 days.

There are three other perks that are exclusive to Endurance Warranty:

• Tire repair and replacement
• Key fob replacement
• Identity theft protection

Each of the above benefits are available with the Endurance Elite Membership, which is included for one year at no extra cost with any Endurance Warranty auto warranty. However, if you sign up for it, you’ll be charged the next year (otherwise you’ll lose the above three benefits). Endurance Warranty does not make it clear how much the Elite Membership costs.

Endurance Warranty wins the battle of the benefits easily against CarShield’s modest benefit package. While this is worth noting, we don’t think that anyone should choose their VSC based on benefits. Coverage and cost are the things that matter much more.

Endurance Warranty vs. CarShield: Customer Reviews

One of the best ways to determine how a company will treat you is to understand how it has treated its past customers. Both CarShield and Endurance Warranty have been in the industry for long enough to acquire quite a few reviews. 

We’ve scoured through these reviews to help paint a better picture of who these companies are and how you can expect them to treat you.

Endurance Warranty Customer Reviews

Endurance Warranty has a rating of 3.59 out of 5 stars on the BBB customer review site. This average is based on 1,081 reviews. With so many reviews, we’re assuming that the rating of 3.59 is an accurate representation of their business. Let’s examine some of the reviews.

Yakoya W., five-star review:

“[Everyone] who I spoke with during the entire process was extremely helpful, polite, kind, knowledgeable, and just amazing to me the entire phone call.”

Aubrey P., one-star review:

“Terrible warranty. Will mislead you and leave hanging with the repair bill. I contacted customer service the day before putting my car in the shop. Endurance customer service was very friendly and courteous, but don’t let that initial contact with the process fool you. They even told me my work was covered. The next day, the dealership called to tell me that my claim had been denied. They stated that I was covered for a replacement part, but not the gasket or seals to be replaced or just repaired. I told them that was never offered, nor explained when I was called with a solicitation to buy the Endurance warranty. Do your research. Look at CarShield or other vehicle warranty providers. This company will attempt to get out of paying your repair bill if it is large. They are in business to take advantage of you.”

Scott P., five-star review:

“Great customer service and policy protection; you won’t be disappointed and rates are acceptable.”

Most of the Endurance Warranty reviews follow this general pattern: A few good ones, then a bad one, then a few good ones, and so on. It seems like most of the bad reviews were from people who had their claims denied and had to pay for their repairs themselves.

CarShield Customer Reviews

CarShield has a rating of 1.44 out of 5 stars on the BBB customer review site. This average is based on 862 reviews. We can say that this rating is most likely an accurate representation of CarShield as a company. 

Let’s take a look at a few of the CarShield reviews.

LF, one-star review:

“We have had CarShield for over 2 years. When the transmission went out in our truck, we tried very unsuccessfully to get in touch with them. Constantly being told someone will call us back within an hour from claims…never happened. Tried for over a month and a half. Finally got tired of them and canceled them. I feel we were scammed by this company and I feel we should get all of our money back that we paid in. No one ever, ever get involved with CarShield!”

Roosevelt, five-star review:

“It went great. It’s amazing. If I had not had it, it would have cost me over $1,700 for my repair. I have it on my daughter’s vehicles, as well.”

Ed K., one-star review:

“Signed up two of my vehicles with this company and paid over $700 each in monthly payments, only to discover when I needed them and brought my Chrysler into the shop, I was told by the shop I have the worst insurance warranty ever available anywhere because they take forever, which they did. Four days later (with no rental), they denied my claim for needing a new power steering pump and hose that was leaking. And I had the best Platinum policy available. Wow…we learn the hard way. And according to other dealership mechanic shops, they prefer not to service your vehicle under CarShield Warranty.”

This small selection of CarShield reviews captures the tone of most of the reviews that we looked at for CarShield. People were upset that their breakdowns weren’t covered or they were happy that their breakdown was covered. There are a few CarShield reviews about deceptive advertisements, as well. Based on their 1.44 rating, we’re guessing that most people don’t end up with covered repairs.

Endurance Warranty vs. CarShield: Which Extended Warranty Do We Recommend?

It’s not a difficult decision between these two companies. In a head to head comparison, we would recommend Endurance Warranty vs. CarShield.

With the customer and BBB ratings, Endurance Warranty shows that they put more effort into assisting their customers. While there are still complaints about Endurance Warranty, they outstrip CarShield by a long shot.

If you’re thinking about purchasing an extended warranty, we recommend you get a quote from CarEdge, as well. We even offer free consultation calls to help you determine whether a VSC is right for you. We will always be transparent in our pricing. Our current price model is to charge a flat $500 markup on all our VSCs. Should we be required to change our pricing it will be reflected here and the reasoning behind the change. Schedule a 15-minute consultation call with us. We’ll be happy to walk you through VSC options, even if you don’t choose ours. Create a free CarEdge account to schedule your call today.